Members of Which?, our sister consumer organisation in the UK, have voted Air New Zealand best airline in their annual survey.
Air New Zealand received a maximum five-star rating for the quality of its online check-in, seat allocation, boarding arrangements, cleanliness, inflight entertainment and cabin staff. It got a value-for-money rating of 89 percent (industry average 66 percent) and 98 percent of passengers said they would recommend the airline to a friend.
Also shortlisted for the final were Singapore Airlines and Emirates.
Which? Chief Executive Peter Vicary-Smith said, “To win a Which? Award, not only must a company offer outstanding products or services, it must also deliver exceptional value and a great customer experience.
“Air New Zealand is a deserving winner of this year’s Which? Award for Best Airline.”
More information
- Which Awards - www.which.co.uk
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I've been on board a number of airlines before, including the top 10 Cathay Pacific and MAS, cattle class anyway. Air NZ compares well with any of those famous airlines. I found Air NZ cabin crew to be generally friendly and sincere. Keep up the good work.
It is still cheaper to fly from Wellington to Tonga than it is to fly from Wellington to Nelson. Air NZ has learnt nothing it's 2001 Collapse.
The term low cost refers to the low price the consumer pays to fly not the value that the airline provides to it's customers. Strategy 101 EPIC fail.
Reference:
http://www.treasury.govt.nz/publications/informationreleases/airnewzealand/recapitalisation
good on you air new zealand, after flying other new zealand airlines I definately agree Air New Zealand is far superior.
I would fly on Emirates any day over Air New Zealand. IMHO they have better, better entertainment, friendlier staff and a more useful frequent flier system.