Free repair service closes soon.
In October 2005 Canon made an announcement about a free repair services to address a problem with the CCD image sensor used in some Canon digital cameras and digital video cameras. There is still a chance to get these repairs for some models, but it closes soon.
Canon described the problem as "when the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all".
For any suspected CCD image sensor issues, contact Canon New Zealand Customer Care on 0800 222 666.
Affected products
Digital cameras
| Model | Last date for service |
| Digital IXUS II | 31-Jan-11 |
| PowerShot A300 | 31-Jan-11 |
| PowerShot A70 | 28-Feb-11 |
| Digital IXUS 400 | 28-Feb-11 |
| PowerShot A60 | 31-Mar-11 |
Digital camcorders
| Model | Last date for service |
| MV6i MC | 30-Apr-11 |
For more information see Canon's website.
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Contacted Canon and Yes my camera was affected. Discussed options and it appeared the problems I had experienced (purple / streaky screen and images) were indicative of the CCD problem, but as the camera screen now wouldn't display anything (black screen)there was a possibility that there was a different fault. The short story is; I have to pay for the freight to the service centre, but if another fault was found there would be a $150 'inspection' fee then the repair cost.
With the wiffle waffle experienced throughout the phone call I'm not entirely convinced they would 'see me right'. Considering a new camera can be bought for this money, I'm loathe to send it in for repairs.
Notwithstanding all this I think the cost any freight for a warranty repair should be borne by the company not the consumer. What's the legal standing on this anyone?
My Canon EOS400D is not amongst the product group affected by this offer, but its CMOS sensor failed at 2 years old. Quoted cost of repair $962 ... about the same as what it would cost to buy a brand new EOS550D body only!!
Canon Service Department did not want to discuss, and hid behind an impenetrable front desk. A satisfactory outcome was only achieved after going direct to the General Manager of Camera Division with my complaint and my promise to take Canon to the Ministry of Consumer Affairs Disputes Tribunal because the camera did not meet the criteria of acceptable and reasonable durability for the price paid.