We've had two further complaints from members about Michael Hill Jeweller Professional Care Plans.
Last month we reported a mis-sold Professional Care Plan (PCP) at a Michael Hill Jeweller store. These plans offer maintenance on your jewellery for a set period of time.
Last month’s story had a happy ending. But since then we've had two further complaints from members about PCPs, each involving a different store (Tauranga and Pakuranga). In both cases our members were unaware of the problem until they saw our article – and they’ve found it more difficult to obtain a refund.
According to our members their experience was much the same as our first complaint: they were offered a special price on the jewellery they wanted to buy, plus a “service plan” (the PCP) that seemed to be free. But when they checked their receipts, they found they’d been charged for the PCP.
The PCP’s terms and conditions state that you can cancel within 30 days of purchase. But our member who bought from the Tauranga store says the manager there told her that even if she did cancel the plan, the price she paid would stay the same. Our member finds this confusing and misleading. So do we. Michael Hill Jeweller maintains it has strict staff training for selling PCPs and that this training is constantly reviewed and staff compliance monitored.
- Check your receipt carefully if you’ve bought jewellery recently from a Michael Hill Jeweller store – especially if you were told about a “free” service plan (PCP).
- If you’ve paid for a PCP you don't want, contact the store immediately and ask for a refund.
- Michael Hill Jeweller needs to step up its monitoring of its stores, to make sure they’re selling its PCPs properly.
More from consumer.org.nz
Got a question or comment on this topic? Share your views and experiences with other Consumer members...
Read what our members have to say close
To save money on essentials and make buying decisions easy, you can't go past Consumer. We're proud to have over 65,000 members all enjoying our independent information online or in Consumer magazine.
Here's what some of them say...
"Just wanted to let you know that I find your site excellent! Easy to find my way around, everything at my fingertips - just a click away.
I only took out a 3 month membership as I wasn't sure but it is actually really easy to use and if I want it on paper I can print the
reports. Thanks again".
Denise Watkinson - Waitakere
"My mother (74) got a renewal letter from her insurance company for her car insurance, wanting $570. After reading
your article on car insurance, I contacted one of the companies you recommended, who quoted her $318 for the same
level of cover. I just wanted to stay thank you very much for your article, as it has saved my mother a substantial amount of money".
Adrian Lane - Kapiti Coast
"I've been a member to the magazine since 1997 and enjoy reading it a lot. I've found lots of helpful information on different issues...
Thank you for being so helpful".
Peter Kovalenko - Porirua
"I have been a member of the Consumer NZ for 20 or more years and have enjoyed much reliable advice.
I turn to their tests before making significant purchases".
Lyndal Print – Auckland
Join Consumer now and make your decisions easy on a huge range of products and services
- Over 500 reports, plus interactive tools and calculators
- Independent advice from NZ's trusted source of information
- Join over 65,000 members who help us get all NZers a fairer deal