Frequently asked questions about switching, your legal rights, and more.

About electricity prices
Why have electricity bills increased so much, what is a low fixed charge rate, and more.

About switching
It's quick and easy to switch electricity providers.

Customer contracts
The contract between you and your electricity retailer sets out your legal relationship.

Your rights
Answers to some common questions about your legal rights in relation to the supply of electricity. 

Information for low-income consumers
Alternative payment options, credit control, bonds, and standards for disconnections following non-payment.

How to complain
What to do if you have a problem with your power company.