The problem
The trolley of the product, a fall-prevention device for use with ladders, may not engage the rail as intended potentially causing the user serious injury.

Details 
DBI-SALA Railok Vertical Rail Safety System, purchased since 1998. The Railok is a fixed rail fall arrest system comprising a trolley, rail, and attachment devices.

What to do
Stop using the system and call 0800 212 505 to arrange a free upgraded model.
 

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