Highlights of this report


Buying from private sellers


What are your rights when you buy from a one-off, private seller? Read more

Buying from professional traders


You may be covered by the Fair Trading and Consumer Guarantees Acts. Read more

Disputes


What to do if you can't sort things out with the seller. Read more


Join now

Get full access to all Consumer reports for as little as $1.85 a week

  • Over 500 reports plus interactive tools and calculators
  • Independent advice from NZ's trusted source of information
  • Join over 65,000 members who help us get all NZers a fairer deal

Join Consumer now and make your decisions easy on a huge range of products and services

  • Over 500 reports, plus interactive tools and calculators
  • Independent advice from NZ's trusted source of information
  • Join over 65,000 members who help us get all NZers a fairer deal

from just $28

Join now
Read what our members say

Auctions-online-hero

How online auctions work, your rights, and advice for buyers and sellers.

If you buy goods from a shop, you have the Consumer Guarantees Act and the Fair Trading Act to fall back on. But online auction deals between private individuals aren't covered by these acts. Goods bought via auction from professional traders aren't covered by the CGA either.

We explain the protection you do have, and what to do if things go wrong.