Nails.
  • If you suspect there’s a problem, you need to act quickly – ideally before work’s signed off. It’ll be cheaper and faster if you can sort out issues informally. But this won’t always be possible.
  • Consumers need better protection against shoddy building work. Mandatory builder licensing would be a start.
  • We’d also like to see a disputes body similar to Queensland’s Building Services Authority to eliminate the maze of tribunals, schemes and courts that Kiwi consumers have to navigate. Building wrangles are often complex and technical. There should be a specialist body to deal with them
     
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Report by Jessica Wilson.

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