- If you have to pay a deposit, try to keep it to about 10 percent and always get a receipt. For some purpose-built goods like kitchen joinery, you will have to pay a much higher deposit - commonly 40 to 50 percent of the contract price. Check out the trader you are dealing with before paying such a deposit. Be wary of companies that insist on an unusually large deposit, where it is not industry standard to do so. This can be a sign of cash-flow problems.
- If you leave goods to be repaired, label them with your name and address. Get a receipt, make sure you know where they are held and keep a record of serial numbers.
- When ordering by mail, deal with reputable, well-established firms. If you're not sure, contact the New Zealand Marketing Association. Do not send money to any company unless it provides a street address.
- For internet orders, stick to reputable sites. Ask for a phone number and street address as well as an email address. If a site claims to be approved by a business or consumer protection organisation, click on the link to check the endorsement.
More help
- Companies Office: freephone 0508 266 726.
- Insolvency and Trustee Service: freephone 0508 467 658.
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