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Previous: Your questions answered
I sent my Acer laptop away with a list of faults on July 4th, received it back 27th of July, nothing had been fixed, keyboard was in worse condition. Sent it off again. Received it back Sept 5th. Still nothing had been fixed. Has taken until the 19th for Acer to inform me my only option is to send it in to them again. I've had enough of chasing them to get it repaired, and being without a computer. The laptop was sent to Acer thru Noel Leeming under an extended warranty. It is now 4 years old. I feel the only acceptable outcome at this point is a new computer or a refund. What rights do I have? Cheers.
My HP Pavilion Entertainment PC laptop which is 21 months old needs a new motherboard as the motherboard is faulty. (no sound) It is out of its one year warranty - but surely an expensive laptop should last longer than 21 months. The cost of a new motherboard is $892.00.
Make sure if you add any hardware item at a later stage, that it is compatible. As most computer issues arise just after installing a piece of new/used hardware.
Also make sure that you get the pc fixed at the place where you bought it from or directly by the manufacturers. If you or a third party tries to fix it you may void the warranty.
We had a computer built for personal use and less than a year we had to have the motherboard replaced. The company was still in business but has since closed shop. Last month we had the same problem but were told that if we wanted to claim the warrenty we would have to contact the company that we purchased the computer from. The computer is still under a year old. What can we do as we've had to pay to have it repaired this time around. Also on having the computer returned to us we had to return the computer to the shop because the fan was louder than usual. Apparently the gaming cards fan bearings were worn. We had to replace this with a cheaper card due to the cost involved in replacing it with a similar card. We should be able to claim warranty on this shouldn't we. Is it a case that the repair company just couldn't be bothered? They were aware of our situation before we took the computer in.
Hi adnz,
As the computer is for your personal use, it is covered by the Consumer Guarantees Act (CGA).
There is more on our website about your rights under the CGA here:
http://www.consumer.org.nz/reports/consumer-guarantees-act/the-guarantees
Normally we suggest you claim against the retailer. In your case its not possible, so you will need to contact the manufacturer.
For the obligations of manufacturers and importers under the CGA, the Ministry of Consumer Affairs has an easy to read guide here:
http://www.consumeraffairs.govt.nz/publications/bs_cga_manufacturer.pdf
Hope this is helpful.
Kind regards,
Benjamin Telfer
Online Content Coordinator