Highlights of this report


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The guarantees


What your rights are. Read more

Consumer-guarantees-act-highlights3

Putting it right


Getting results when your rights are breached. Read more

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Your questions answered


Common questions about consumer rights. Read more


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Consumer-guarantees-act-hero

The Consumer Guarantees Act is a cornerstone piece of legislation. Its role is to protect consumers.

Under the Act, your consumer rights are expressed as a series of "guarantees" that a seller automatically makes to you when you buy any goods or services ordinarily purchased for personal use.

In this guide, we explain what those rights are, and what to do if you think your rights have been breached.