Member Comments

Back in July I signed up for a property course where the tutor said we would recieve 6 group 2-3 hour tutorials over the next 12 months including 3 in the first 6 months plus one-on-one consults. We are up to nearly 4 months and have no tutorials and have been given no indication to when the first one will be. I have asked a couple of times when the course will commence and am told when there are enough people to run it. This was very expensive and now we need the money refunded. I have asked for the refund and have recieved an email informing me that refunds are not given. What am entitled to?

Hi

I purchased a Logitech sound dock in May, returned it in July as the 10 hour battery wasn't charging and two months later the replacement is doing the same thing.

The company is refusing to refund me and wants to send it away for fixing (one week). I don't want this system any more as I no longer trust the brand. I've asked for a completely different system for the same value.

Do I have the right to one?

I purchased a section in a new subdivision and inspite of checking it all out with the council who said it was totally clear to build on I have since found they held a geotechnical report saying the land is soft fill and now council say it must be excavated out to a depth of 1 metre. Had I known this I would not have bought the section. Do I have any recourse against the council?

I brought Tempur Pillow Medium size from Home Show based on the sale staff's recommendation.

There were no notice or no staff told, that pillow was not refundable or exchangeable due to hygiene policy.

After one night sleep, the pillow is not right for me and I had to see my chiropractor.

I went to the store to get exchange for a smaller size, but my request was declined because of the hygiene policy.

Without prior notification, does the store legally refuse to my exchange request?

I purchased a dell xps laptop for home use in June 2008 for $2300. The warranty finished now 3 months ago. Last week it failed and I rang dell and they said since its out of warranty i'll have to pay $950 to get the motherboard replaced. Am I covered by the CGA? please advise

I purchased two Taylormade R7 fairway woods from http://www.shoppernator.co.nz which were advertised as having serial numbers. This implied to me that they were original equipment and for $249 I assumed that they would be – the R7 is an older model circa 2005. Payment was accepted and the goods appear to have shipped directly from China. The goods supplied are not the items advertised and are a completely different model. The goods also appear to be poor quality counterfeit items without serial numbers and the features of the real thing. Steve Orme at shoppernator.co.nz will only refund if I arrange (at my cost) to ship the goods back to his supplier in China. I believe I have a case under the Fair Trading Act – the way the goods were advertised and under the Consumer Guarantees Act for his reluctance to refund. Next step is the Disputes Tribunal I guess?

I bought a phone for my sister on account, and in true teenage fashion she drew all over the phone and banged it up physically. Two months later all her contacts and messages wiped and the phone does not go. I took it back to Noel Leemings who said that although it was a software issue, they were not bound to fix it as it was physicially damaged. What can I do? They refuse to replace or refund me for the phone.

I had an instance as a result of hiring some equipment it blew the break fuse in my car, so not only did I have to get the vehicle towed but had the cost of essential repairs as well, can i seek any recompense from the hiring company or is this hiring at my own risk, does anyone know? thanks