I purchased 2 induction cookers off the Retailer, 1 a year ago and 1 2 years ago. 2 months ago, they both started not working, now 1 doesn't work at all and 1 sometimes work, sometimes doesn't. We then found out the the retailer doesn't exist anymore, how to get it repaired? They were the only importers of this german product. I have found an email address which I have emailed (purchased something off them personally on Trademe, thank goodness I kept it!), asking the retailer to repair the product. Do I have any rights if the retailer refuses (assuming that they return my email) since the business doesn't exist anymore.

Hi, we are having a similar problem after PS3 suddenly just died. It is a 60gig and bought in the first release. When we rang PS3 they told me the same thing. That the unit was out of warranty, and the cost of $375 to repair it. However one day in at the retailers where it was bought, it was discovered I had an extended warranty. The machine was sent off, 12 weeks later it came back, turned it on, went fine for that night but next day froze with game inside. So back off it went for repair. 4 weeks later still no sign of it.
What I would like to know is what can I do now? Can I go in to retailer and ask them for a new unit?

I bought a wrist watch last year in the month of march 08 and it failed on April 09. As I am pout of warranty period , can I ask them to repair or replace it .

We bought a Panasonic microwave 2 years ago and were advised by Farmers to get a 5 year extended warranty, paying another $100 for this. Now the microwave has died and the extended warranty company has opted to replace rather than repair. However, as it is a different microwave, they say that the extended warranty can no longer be used to run to completion. We bought the warranty thinking 5 years would be a good run for a microwave, and it turns out they won't even honour this. What is a reasonable lifespan for a Panasonic $300 microwave?

Most consumers are pretty genuine and recognise when a retailer is treating them like a valued customer. We have only ever had one unreasonable customer who was told not to wrap the power cord around his notebook power adapter otherwise the cord joints would be damaged. He did it anyway and then later demanded a refund. He explained that he should be able to wrap the cord around the adapter because they should be designed for that (even though it warned against this in the manufacturer warranty for the notebook) When we refused to supply a refund, he bought a newer heavier duty model adapter off us. Then he took an action in the Disputes Tribunal for the cost. We wrote a submission but it was not economic for us to appear (more costly than the refund) and he got his refund. Even when a customer is being a bit unreasonable, at the end of the day it is easier to just give a consumer a refund and remember "The customer is always right!"

Steven Price
Computer Direct

I purchased a pair of golf shoes from Rebel Sports and in 10 months and aboyr 25 games of golf they started to split and break up across the top just below the laces.,I returned them only to be told its expected that is was expected wear and tear..
What is the expected life of a pair of golf shoes??

I bought my PS3 for $1200 on 23 March 2007. It has a 1 year warranty. It failed after 14 months but got replaced under extended cover by Sony. It has again failed 8 Months after it was replaced the first time. They tell me i have to pay $375 to get it fixed. Does the CGA cover me?

The Consumer Guarantees Act needs to be seriously updated to discourage consumers who try to flaunt consumer laws to get what they want. It also needs to be updated to allow for penalties to be in place for traders trying to sell Extended warranties to consumers for a well known product.