Member Comments

Ok so
Purchased genuine Toyota part from local dealership need to be fitted by professional, part was front windscreen rubber, so went to professional glaziers to remove windscreen replace rubber insert windscreen, present when part was fitted and watched happy with service payed for refit.
1.5 weeks later rubber split at a join, faulty part as far as we are concerned.
4 phone calls to the dealership,
2 to the 0800 number the dealership passed me off to
3 visits to the dealership
And 3 .5 weeks later

All For a claim form to start the process.
(Technology age obviously not present a Toyota)

Which we were informed means the rubber has to come out be sent to Christchurch for a man to determine weather it's a faulty or our fault which will take round 2 weeks.
The sales person, then relayed that when the part is inspected by the person, it is never found to be faulty and that the best thing for me to do is to purchase a new one which could be offered to us at a special price, dumbfounded at this response When asked about the fee for re fitting the rubber, he said they would not reimburse that.
We could not fathom how this is exceptable the salesperson said, that's what Toyota was like and he didn't know why he worked for them, yadda yadda, faceless corporate little people on frontline.
This was also affirmed when we contacted the 0800 number asking if that was the best result Toyota had.
So Toyota's solution is for us to pay again for the same part
And pay the glass company again to fit it.

Surely that isn't right.

I was using Remax in Glen Eden to sell my house in New Lynn. I found out in the settlement date which is one month after the auction date that I was charge $2,281 for an item called “Promotion”. I have no idea what it was about. I called the agent who I deal with. He postponed to answer my question directly until I phoned the business owner and found out it was the auction fee. The fee was not communicated with me in the first place when we signed the contract. And I knew it would be put in Auction after the advertisement was not but not the cost. Should I pay it? If no, can you tell me which clause in the Consumer guarantee Act? I feel I have been ripped off by the agent’s unprofessional behaviour.

Hi there,

I have a Iphone 4 which i purchased (31July2010) from Vodafone for $600 on 24 month $45 plan. 2 of the buttons have failed on the device. I tried to take it back to Vodafone informing them that it should be covered under the CGA but they said people always try that and it won't work and then tried to sell me a new phone on a bigger contract.

Is this correct or should the CGA cover me? I would have thought that a phone of this value should last longer than 18Months.

Cheers Steve

I purchased a laptop from a retailer (who is also the manufacturer) in March 2009 for $2000 and since then it has had the same internal speaker cable replaced 3 times due to the same fault where the computer loses all sound.

The problem is now that the problem has happened for the fourth time but the laptop is now 2.75 years old.

The problem is that each time I send the computer in, I have to back up and restore the data onto another computer (~3 hours) and drive to the service centre (30km each way/30min each way x2)... (at the government rate of 70c/km that sure adds up!) - Since the service centre is open only normal business hours, I lose out as I'm self employed and have to take time off.

Clearly to me, the laptop has some sort of design/manufacturing flaw because each time they repair the computer, it works flawlessly for about 6 months then the same problem happens again.

So I'd like to know whether the manufacturer can continue to require that they repair the computer (even though it's a huge inconvenience) because it DOES work fine for a while?

If I am entitled to a replacement/refund, can I expect that the retail can deduct an amount for a "fair and reasonable usage" during the times it was working? Or am I entitled to push for a full refund?

I bought 2 items from a NZ website. They were sent via courier and have never arrived. The courier company say they delivered it (we were home at the time they said they delivered and they definitely didn't come)

The items were christmas presents for my daughters. The NZ retailer have told me that I have to wait for the courier company to investigate.

What are my rights? The investgation could take a few weeks - meaning I have no presents. Should the company replace/refund without me having to wait?

Thanks

I brought a Fridge Freezer 3 years ago (752ltrs so is VERY BIG)
It's compressor has now seized, and we have had a repairman in to confirm it needs to be shipped back to the shop.
My issue, is we will be without a fridge for possibly upto 10 Working days (If it gets picked up tomorrow)
My problem is, just prior to xmas this seems like an unreasonable amount of time. What is "reasonable time to repair" and what are my rights on "Parts only warrantee" on the Compressor should I have to pay for labor?

Our stereo Receiver recently had problems, we bought it in April 11 and returned it to be given a "not as good" receiver unit until ours was fixed. My husband needed to cut our wires to fit into the unit for it to work and a couple of the wire strands accidentally fell into the unit without us knowing. A few days later it blew and now the company have charger us for the repair. We didn't sign any agreement for the loan unit and don't feel it was even suitable. Are we entitled to pay? We have another unit which is now the same as our purchased unit on loan as we are still waiting on the outcome of our original unit.

I recently bought a dog crate from TradeMe for $80. I spent $20 shipping, total cost $100. Within hours my new puppy had broken the crate. There also appears to be a piece of the metal from the crate that is missing.

I contacted the seller and they offered me a refund if I return the crate or a $30 refund if I kept the crate.

Is this good practice? I will have to spend $40 shipping in total to receive a $80 refund, or receive a $30 credit.