Member Comments

We bought this vacuum cleaner to clean pet hair as that was what it was advertised for just around 2 years ago and have had the head replaced once already because it has packed up and now the 2nd replaced head is having the same issue. As far as i can see the vacuum cleaner is not doing what was advertised am i right to get a replacement vacuum? return it? or do i just go and keep getting new heads?

Most retailers will try to sell me an extended warranty for something, for example an LCD tv, it comes with 2 years warranty but I can safe gaurd it a further 3 years if i pay, how ever they never mention I could still be covered under the CGA if I dont buy the warranty, is this a breach of the fair trading act? because just about every retailer does it and those getting a commission will try it every time.

Does anyone know where I stand on the following. I purchased an insulin pump for my son ($7,000) it came with a clip to hold it at the waist and a 4 year warantee on the pump (the pump has since been replaced 3 times under waranty - 4 years). The clip is something we didn't use at first. A few years later, we brought a rubber cover from the pump company to limit the bumps the pump got and since then 2 pump clips have broken. The first is the one that came from the company, the second given by another diabetic family, who had never used their son's one. I have approached the pump company about the fact that the clip appears to not withstand the pressure of the pump cover being attached and have asked for a replacement clip. I have been told that they only have a 3 mnth waranty and replacement is $40+GST. That they don't believe that the pump cover is the cause. Where do I stand on a 'new' item, that was put in storage and not used then given to me to use and failed within 3 months. All product used came from the same pump company, the clips have not been removed since being put on. I know this is a hard one to answer as it's probably outside the 'norm'.

I saw a model of dryer that I am after advertised recently at a 2nd hand shop. When I enquired about it the shop assistant told me that the dryer was brand new but had come from a Christchurch retailer who had claimed insurance on "quake damaged" goods and that there store had subsequently purchased it from the insurer. The assistant claimed that the had tested the model for electrical faults and found none but because of the quake damage, could only guarantee the goods for 3 months. Is this true or does the CGA allow for a longer warranty period? Secondly, If I was to purchase the item but not install it straight away as it is to be installed in a new house currently being built. Does the warranty cover you from date of sale or date of initial use? Can you get the store to store the item until it is ready to be installed and be covered from the date of delivery?

This is 5 years old and needs $500 worth of repairs the original warranty was for 2 years. Is this covered by the CGA?

I have a 3 year old LCD which developed an intermittent fault earlier this year. I returned the TV to Dick Smith and asked for repair under the CGA, which they agreed to.

They sent my TV away, and it was away for *2* months before I got a call to say after testing they could not replicate the fault, and I would have to pay a $92 'No Fault' fee to have the TV back, which I paid on the assumption the problem has stopped.

The TV still had the issue, so I took it back to DSE and advised I was rejecting the goods under the CGA on the basis they were not of reasonable quality. I was advised the area manager handles CGA claims and they would put a case to them for a refund of the purchase price, plus the $92 fee.

It's not been a further month with no TV, and DSE won't give me an answer until Sony agree to pay for the refund costs. I believe they are stalling, and

I would like to get this resolved without waiting an undisclosed time while DSE negotiates with Sony. What are my options?

I like every other kiwi recently switched energy providers. I was with Energy Direct but changed to Nova. I wished I hadn't. I received appalling customer service. We previously paid our energy bills by weekly payment. Nova assured me the had the same service. When I got the first bill it was on the wrong plan, the money was due in a matter of days and they hadn't even bothered to send me a welcome pack to set up the direct debit. We called Nova to sort the right plan out and then was informed that i couldn't pay weekly because i hadn't been a customer long enough. I complained and they then said I could but at double the rate of my previous provider. I asked for a supervisor to call me to discuss.No reply. Meanwhile we set up a one off payment of $100 followed by regular payments straight away.A week later got a final notice in the mail. Again I rang to speak to the supervisor, no return call. A week later I rang again to speak to the supervisor. No one called me back. We decided to switch back to Energy direct. The crux of the matter is that were playing catch up with our bills because of their lack of communication. We missed out on the first prompt payment discount and no one ever called me back. We have now paid the account in full less the prompt payment discount and I have laid a formal complaint with the electricity and gas commission.Make sure that your new energy provider will really do what they say.

In 2008 we rebuilt our dwelling and installed a hydronic underfloor heating system at a cost of $23000. It was hoped that this would be an efficient method for heating our home. We have had continual problems especially in winter with high electricity bills. To the credit of the supplier installet they have tried to remedy problems but also telling us that it may take a year to bed down the system.
2009 we had problems, 2010 we tried to lessen the use to drop the power bills, now 2011 the system has failed again.
The company says we have an old system , and there doesn't seem to be a plan as yet to solve it once and for all.

Currently waiting for the plan. Frankly we are unhappy and would like an alternative replacement