Got a question or comment on this topic? Share your views
and experiences with other Consumer members...
To add a comment you need to be a member of consumer.org.nz.
Where the CGA says that goods "should last a reasonable amount of time", retailers and manufacturers are weaselling out of the CGA by questioning what or how long a "reasonable amount of time" actually is. By them saying that its a "gray area", they basically pass the CGA as a joke and effectively relinquish their liability to remedy the problem. The statement "reasonable amount of time" is too broad and needs to be defined clearer. It would be great if the government used consumers own appliance life expectancy review in this regard. Retailers and manufacturers should also be forced by law to tell the consumer their rights under the CGA before they try to sell extended warranties.
View replies (1)