If you're unhappy with the outcome of a cosmetic procedure, go back to the doctor who performed the procedure and let them know.
Surgeons (in New Zealand or overseas) generally don't offer a "money back guarantee". But if you're unhappy with the outcome of a cosmetic procedure performed by a Kiwi doctor you have some protection. You can complain to the Health and Disability Commissioner.
If necessary, the Commissioner will refer the complaint to the Medical Council of New Zealand. Making a complaint helps identify where poor practice is occurring and where patient safety may be at risk.
And if you suffer injury as a result of cosmetic surgery performed in New Zealand you're covered by ACC. If you suffer injury overseas you're only covered if your doctor has qualifications equivalent to a surgeon registered here.
More information
- Health and Disability Commissioner: www.hdc.org.nz
- Health Practitioners Disciplinary Tribunal: www.hpdt.org.nz
- Joint Commission International: www.jointcommissioninternational.org
- Medical Practitioners Disciplinary Tribunal: www.mpdt.org.nz
- Medical Council of New Zealand: www.mcnz.org.nz
- New Zealand Association of Plastic Surgeons: www.plasticsurgery.org.nz
- New Zealand Foundation for Cosmetic Surgery: www.cosmeticsurgery.org.nz
The Medical Council of New Zealand's free booklet 'What to expect from your doctor when you have a cosmetic procedure' can be downloaded from www.mcnz.org.nz or obtained by calling 0800 286 801.
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