Highlights of this report


Increasing complaints


Business is booming for the Electricity and Gas Complaints Commissioner. Read more

Unexpected bills


Back bills are a regular cause of complaint. Read more

Estimated bills


Many companies retain wide discretion on accepting customer readings. Read more


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Read what our members say

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Many electricity contracts contain unfair terms.

The Electricity Authority sets minimum terms and conditions for domestic electricity contracts. But there's currently no penalty for retailers failing to comply.

We've looked at the contracts of 15 electricity suppliers, and found just 1 complied with most of the 6 minimum terms and conditions we assessed.