Electricity invoices should provide adequate information so you can check what you’re being charged for.

At a minimum, the invoice should itemise the quantity and cost of electricity supplied (or estimated to have been supplied), any relevant fees and charges, and other products and services. 7 companies’ contracts failed to provide for this (see our Table).

Several retailers tell us they do send itemised invoices even though their contracts don’t require this. If that’s the case, it should be straightforward to amend their contracts to reflect existing practice. Some say they’re doing this.
 

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