Smart meter

So-called “smart meters” are being rolled out around the country. These meters are designed to let your electricity company read your meter remotely – although there’s no sign that any savings from this will be directly passed on to consumers.

Smart meters can also be less easy to read than the old style meters. They have an electronic display – but it may not automatically show your meter reading. Depending on the type of smart meter, you may have to push a “Select” button and then scroll through a list of other information until you find the reading for kWh used.

You may also need to find more than one reading. If your smart meter measures both “controlled” (usually hot water) and “uncontrolled” power use, you’ll have to scroll through to get both readings.

Not all companies are installing the same types of meters. So if you change companies, there's no guarantee your new supplier will be able to read your meter remotely. Someone may still have to come to your house to do this.

If you move house, check what type of meter is at the new property. If it's a smart meter, call your electricity company and find out how to read it. Take a meter reading on the day you move in, tell the company what this is and keep a record. You should pay only for electricity used from the date that power was supplied to you.

Report by Jessica Wilson.

 

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