What if you don't agree?

If you buy software and decide you don't want to accept the licence agreement you can cancel the installation. But can you get your money back?

Few software packages print the licence agreement on the package as there usually isn't room. The problem with packaged software is that once you break the shrink-wrap or CD/DVD case seal it can be assumed that the software has been copied and most retailers won't take the package back.

This is especially a problem with cheaper software that is simply packaged in a CD/DVD case which, when opened, gives you access to the disc. If you have broken any seal that gives access to the program disc itself, your options for redress are limited. If you have any doubts, check the supplier's returns policy before purchase.

Some mainstream packages overcome this by packaging the disc in a separate case with a security seal, along with a printed version of the licence agreement, inside a main box. Microsoft's Windows Vista operating system software is a good example. You can open the box and read the licence agreement leaflet without breaking the security seal on the disc case.

Some companies put their licence agreements online so you can read them before you buy the software. If you're buying online though, there are two main problems.

• Most software available online was developed outside New Zealand and may come with terms and conditions quite different to those accepted in New Zealand. Particular words may even have a different legal meaning locally.
  
  
• And, if you purchase the software and later want a refund, it can be extremely difficult to achieve with an overseas-based company.