Highlights of this report


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Survey results


See how the companies rated in our survey. Read more

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Customer complaints


What to do if you have a problem with your energy company. Read more

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Our advice


We think consumers should be more willing to change supplier. Read more


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Read what our members say

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More than 10,000 members told us about the service they receive from their energy supplier.

Each year we ask our members to rate the performance of their electricity or gas company. Overall satisfaction has improved – but some companies still rate much better than others.

Find out how well your supplier rates – maybe it's time to switch?