Got a question or comment on this topic? Share your views and experiences with other Consumer members...

To add a comment you need to be a member of consumer.org.nz. Login or Join.

Trustpower Posted by: Don McMillan 30 Jul 2011 9:40am

As a local in Tauranga, I am very happy to use Trustpower. The annual rebate makes it the cheapest company option for us, and it also pumps a lot of money back into the community. We have no plans to change.
PS - their shares are good value to, as will be the next bond issue. (This is not an advert!)

Powershop Posted by: Wellshaw 14 Jul 2011 2:23pm

Quite apart from the savings, I really love the graphs etc that Powershop sends out each week. If you enter your meter readings regularly, you can even see on the graphs when the weather was cold (more heaters on = more power) or away on holiday. Having no daily charge is a real benefit if you go away a bit. Now I just hope they take on the phone/internet providers!

Change enduces retention offer Posted by: Tramper 04 Oct 2010 4:15pm

I'm changing from Mercury to Powershop. I live in Auckland North/West and expect about $130 savings /year. It took about 10 minutes total to do it on-line including reading the meter. Within two hours a reply email said it would be approximately two weeks to change. Powershop brought out a free power deal a day after I joined so I emailed back and asked for the same deal. They were happy to and I just had a call from Mercury offering me $100 to stay with them. I listened to the fact that they were cheaper in summer but dearer in winter , could change their rates at any time, if I missed autobuy I would pay a higher rate (still cheaper) and would have to be looking for deals all the time.

So I would recommend changing just to get a better deal from your existing retailer! I declined because competition drives the whole market to be competitive including Powershop and it seems to be the trademe of the electricity market. That appeals plus the lakes are 133%"full", it is election year coming and I expect prices for electricity to be cheaper. Will post in a year to see what I save /lose

Reply 1: Posted by: Tramper 17 Dec 2010 5:18pm

After 2 and a half months with Powershop the prices have gone through the roof for wholesale electricity. This seems to have forced up Powershop's prices quite suddenly by around 2c all round. The window of opportunity has closed. Exactly what is causing the high prices now 16c/kWh on Dec 17 November was around 4c during the day. Perhaps air conditioners running flat out due to higher than expected temperatures is the cause coupled with lack of inflow into the storage lakes. Consumer have you updated the predicted rates from Powershop? It doesn't appear so. Anyone joining now will have missed out on the really cheap bargains. If I was swapping now I wouldn't. It seems as if Powershop is being caught by spot prices but I thought they bought ahead. Why the sudden increase Consumer? Are electricity prices about to jump?


One thing about powershop that annoys me is that the current uasge rate is assumed for the future.
This plays havoc with buying power ahead for May and June when you will in fact be using nearly twice the current rate.

Report lacks detail Posted by: Doug Longmire 03 Oct 2010 3:56pm

I would have liked to have seen more detail in the Consumer report - especially more information on consumer problems, and exactly what most of them were etc.
The reason I ask is that the questionnaire we filled in contained more detailled information.

Smoke and mirrors Posted by: Phil Squire 01 Oct 2010 12:08am

Not to put a damper on this discussion, but the amount that you can save with switching is fairly minor in the realm of consumer expenditure. One less latte a week, or buying a breadmaker (save you over $500/year) will make a bigger difference. Or take on the duopoly of food giants. The current Electricity Review is rather short-sighted - $15 million to encourage competition - yawn - closing the gate after the horse has bolted. Oh the good old days of ECNZ.

Powershop not available Posted by: KiwiCoastal 30 Sep 2010 4:53pm

Powershop looks awesome and I would swap in a heartbeat, if I could. It is not available here in Thames. So no use to us sadly...

change company Posted by: William D Mouat 29 Sep 2010 4:25pm

I changed from Mercury engery to Genesis as I would get a better price for the power I used as per your web site. Mercury phoned up and offered to match the price if I stayed with them.

what's wrong with Contact? Posted by: Susan Templer 29 Sep 2010 11:00am

I was very surprised to see such a low rating for Contact Energy. We switched to them a year ago from Genesis because of a lower price offer. Also, we recently moved house, and have had them out to see about running gas in from the street. They handled all of these transactions efficiently and the staff has been very helpful and friendly. I am very satisfied with Contact so would be interested in hearing from those who are not - what sorts of problems have you had?