Judi Jones
"Customers should let their company know if there is something amiss – and if there is, the company should sort it out", says Electricity and Gas Complaints Commissioner Judi Jones (pictured).
"If this does not happen, then customers can complain and companies should make it easy for customers to do this. At the end of the day, if the matter is not resolved, my office can independently investigate."
Companies that are members of the complaints commissioner scheme should tell customers about the Electricity and Gas Complaints Commissioner's office if a complaint reaches deadlock. Ms Jones says it is a concern that many customers still don't know the scheme exists and that, in the interests of keeping the costs of the scheme low, her office relies on member companies to do this.
For more information on how to make a complaint, see Powerswitch.
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