FREE content in this report


About our survey

Our survey rated overall performance, customer service and reliability. Read more


Changing ISPs

Tips for finding the best ISP and settling disputes. Read more


Broadband speedtest

Check your current internet connection speed with our broadband speed test. Read more

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  • Performance, customer service and reliability ratings for 16 ISPs
  • Find out which provider rated 99% for overall performance


More than 9500 of our online members rate the best and worst ISPs.

If you’re looking at changing internet service provider, the experience of existing customers is an invaluable guide.

In our annual survey members rated their ISP for overall performance, customer service, connection problems and more – and one ISP rated 99 percent for overall performance.