15,421 online members completed our survey, the biggest response we’ve had. We asked about experiences with customer service and support, problems such as disconnections and slower than expected speeds, and overall ISP satisfaction.
Some survey stats
- 82 percent of broadband respondents used ADSL, 11 percent cable, 5.5 percent wireless, and 1.5 percent satellite.
- Cable broadband received the highest satisfaction rate at 89 percent and wireless was second with 80 percent. Cable users were the least likely to experience disconnections or dropouts, while both cable and wireless users were the least likely to report slower than expected speeds.
- 14 percent of broadband subscribers had switched from dial-up in the past year.
Our thanks to all the members who took part in the survey.
Read what our members have to say close
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