Changing ISPs

Fewer than a thousand – 9 percent of those who took part in our survey – had changed their ISP during the last 12 months.

The most common reason for changing was finding a cheaper plan; but a quarter said they’d switched because of poor service from their old ISP. 34 percent had problems making the change – and for nearly half of them, the problems occurred in setting up with their new provider.

Settling disputes

If you have an issue with your ISP and haven’t been able to resolve it with the company, you can take it to the Telecommunication Dispute Resolution service (TDR).

The TDR can’t consider complaints about companies that are not part of the scheme (but big players like Telecom, TelstraClear and Vodafone are members). It also doesn’t deal with issues about mobile coverage.

Find the best ISP for you

Find the best ISP and broadband plan for your needs by checking our free telecommunications comparison website.