Letter to manufacturer for repair to new car still under warranty
[Date]
Dear ...
[Make, model and registration number of car]
On [date] I bought the above vehicle from [name dealer]. It has developed [describe defect].
I have taken it back to [name dealer and number of times].
The fault about which I originally complained is still present but I am now told that you, as the manufacturers, are not prepared to do any further work under warranty.
There may be some confusion between you and the dealer on this point but now I have brought the problem to your attention I look forward to a prompt and effective repair under my warranty.
Yours sincerely
Point of Law
Cars are no different from any other product you buy. Under the Consumer Guarantees Act manufacturers' warranties are binding. If you are given a warranty then it must be honoured. If you have a fault fixed and it recurs outside the warranty period then it must be fixed, or else you can have it repaired by someone else and claim the cost from the original manufacturer
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