Letters-about-goods-hero

Use these draft letters as a guide when you want to put your complaint about goods into writing.

It can be difficult to know what to write when you're making a complaint. Use our letters as a guide for rejecting faulty goods, asking for a repair, complaining about late delivery and more.

Highlights of this report


Asking for a repair


When the goods have developed defects. Read more

Not fit for purpose


How to reject goods which are not fit for the purpose. Read more

No spare parts


Letter dealing with the non-availability of spare parts. Read more

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