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Letters about goods Updated 01 Jun 2010

Late delivery

Letter rejecting goods that are not delivered on time

[Date]

Dear ...

[Order number or description of goods]

On [date] I placed an order for [item] with you. I paid in advance but the [item] has still not been delivered.

It is a term of my agreement with you that the [item] would be delivered within a reasonable time. [Detail any written or verbal promises that were made about the delivery time].

As [period of time] has now passed since I placed the order you are in breach of your contract. While I understand that circumstances beyond your control may have led to the delay, I cannot wait any longer. If you do not send me the [item] within seven days I will consider our contract at an end, as I am legally entitled to do, and will expect you to refund the full purchase price of [amount] to me.

I look forward to receiving my [item] or [a full refund].

Yours sincerely

Point of Law

If you make it clear at the time of ordering that you want goods delivered by a certain date and they don't arrive, then you have a right to cancel the deal. This is covered by contract law. In most cases you would give a clear warning first, as is outlined in this letter.