Letter rejecting goods not fit for the purpose

[Date]

Dear ...

[Name the appliance, make and if possible the model]

I bought the above [item] from your shop on [date]. I told the shop assistant I wanted it for [a specific purpose]. He/she recommended the above brand and model.

When I tried to use it for the above purpose, however, [describe problem].

Obviously the [item] was not fit for the purpose for which it was sold to me and I am asking you for a refund of the [amount] I paid for it.

I trust this matter can be resolved quickly and look forward to your early reply.

Yours sincerely

Point of Law

The Consumer Guarantees Act says you can reject goods if you have told the trader what you are going to use them for and then they don't do the job.

For example, if you tell a retailer that you want a motor mower to cut rough long grass and it constantly clogs, then you have the right to ask for your money back.