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Letters about goods Updated 01 Oct 2007

Not matching description

Letter rejecting goods that don't match their description

[Date]

Dear ...

[Name the appliance, make and if possible the model]

I bought the above [item] from your shop on [date]. When I made the purchase your salesperson told me [describe what was said]. On that basis I decided to make the purchase.

I have now discovered it does not live up to the description made for it.

I have decided therefore to reject the [item] and to ask you for a refund of the [amount] I paid for it. [Alternatively you could ask them to send you another item that does fit the description].

I trust this matter can be quickly settled and look forward to your early reply.

Yours sincerely

Point of Law

Under the Consumer Guarantees Act retailers are liable for any description given with goods they sell. So, if you are told a refrigerator automatically defrosts and it doesn't then you have the right to ask for one that does or, more likely, your money back.