Letter to seller rejecting your claim.
[Date]
Dear ...
[Name the appliance, make and if possible the model]
Thank you for your letter dated [date] regarding my claim for a replacement [item] [or refund of the price of my faulty item].
Unfortunately I cannot accept your suggestion that I should complain to the manufacturer.
My contract is with you, the seller of the [item]. As a matter of law, I have a guarantee that the [item] is acceptable quality. This right is given to me under the Consumer Guarantees Act and I am therefore entitled to expect you to put the matter right.
My claim against you is in addition to any rights I have under a manufacturer's guarantee.
I trust this clarifies the position. Please let me know within five working days whether you intend to repair or replace the [item] [or give me a refund].
Yours sincerely
Point of Law
Traders can't opt out of their responsibilities or attempt to pass the buck to manufacturers. Your rights to reasonable quality goods that match their description is guaranteed under the Consumer Guarantees Act. Also, the Fair Trading Act says you mustn't be misled or deceived. This means that shops can no longer point to signs saying "No refunds" or tell you that a faulty product is a problem for the manufacturer.
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