Highlights of this report


Denial of liability


When the insurance company rejects a claim. Read more

Dispute over a claim


Final letter to insurance company in a dispute over a claim. Read more

Rejecting an offer


When you reject an insurance company's offer. Read more


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Letters-about-insurance-hero

Use these draft letters as a guide when you need to put your complaint about insurance in writing.

It can be difficult to know what to say when you're writing a letter of complaint.

Use our letters as a guide for writing to an insurance company if it rejects or disputes your claim, or if you wish to reject its offer.