Final letter to insurance company in dispute over claim
[Date]
Dear ...
[Policy number]
On [date] I claimed on this policy for [describe damage] which occurred on [date].
Although you have reviewed the matter and upheld your original rejection of my claim, I believe that I have supplied sufficient evidence to you in the form of [describe] to prove that my claim is covered by the policy.
I believe that I have been unfairly treated and unless you can offer some proposals for settlement within 14 days, I intend to refer my complaint to the Disputes Tribunal.
Yours sincerely
Point of Law
As with any dispute, you can make use of the Disputes Tribunal if the claim is less than $15,000 or $20,000 if you and the company agree. You can also take complaints about insurance to the office of the Insurance & Savings Ombudsman once you've gone through the company's own complaints process.
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