Letter regarding poor workmanship
[Date]
Dear ...
[Address and job number if there is one]
On [date] you carried out the following work for me. [Describe].
The work is unsatisfactory because [describe].
You have an obligation to carry out work you do with reasonable skill and to an acceptable standard. You have not met these legal requirements.
I am happy to give you 14 days to put matters right but in the meantime I will be withholding the payment of your account.
Please contact me to arrange a convenient time to have the remedial work done.
Yours sincerely
Point of Law
Work done by tradespeople - be they builders, plumbers, electricians, mechanics, hairdressers or whoever - must be carried out with reasonable skill and competence. If the work is not, then the Consumer Guarantees Act says you can ask the person who did the job to fix it at no cost to you. If they can't or won't, then you can employ others and claim the cost from the original tradesperson.
Read what our members have to say close
To save money on essentials and make buying decisions easy, you can't go past Consumer. We're proud to have over 65,000 members all enjoying our independent information online or in Consumer magazine.
Here's what some of them say...
"Just wanted to let you know that I find your site excellent! Easy to find my way around, everything at my fingertips - just a click away.
I only took out a 3 month membership as I wasn't sure but it is actually really easy to use and if I want it on paper I can print the
reports. Thanks again".
Denise Watkinson - Waitakere
"My mother (74) got a renewal letter from her insurance company for her car insurance, wanting $570. After reading
your article on car insurance, I contacted one of the companies you recommended, who quoted her $318 for the same
level of cover. I just wanted to stay thank you very much for your article, as it has saved my mother a substantial amount of money".
Adrian Lane - Kapiti Coast
"I've been a member to the magazine since 1997 and enjoy reading it a lot. I've found lots of helpful information on different issues...
Thank you for being so helpful".
Peter Kovalenko - Porirua
"I have been a member of the Consumer NZ for 20 or more years and have enjoyed much reliable advice.
I turn to their tests before making significant purchases".
Lyndal Print – Auckland
Join Consumer now and make your decisions easy on a huge range of products and services
- Over 500 reports, plus interactive tools and calculators
- Independent advice from NZ's trusted source of information
- Join over 65,000 members who help us get all NZers a fairer deal
from just $28
Previous: Introduction
