The system of making internet-based voice calls is known as VoIP (Voice over Internet Protocol). VoIP isn't a telephone replacement, however, as you can't dial 111.
To call Skype-to-Skype both parties must install the software. You'll also need a headset or phone connected to your PC's USB port (see our VoIP hardware guide for more information).

1. Download the Skype software
Install the Skype software by going to www.skype.com and clicking the Download icon at the top of the page.
Then click the Download button on the following page. In the File Download box, click Run. When the software has finished downloading, click Run again and finally Install to start the installation process.
2. Set up a Skype account
A pop-up box appears, where you enter your name and choose a Skype name and password.
Click Next, enter your email address and location, then click Sign In. This may take around one minute.
If your chosen Skype name is already in use, you'll be given a list of alternatives.

3. Installing a headset
To install a Skype headset plug the headset's red plug into the microphone socket and the green one into the headphone output.
4. Installing a dual-mode Skype phone
To set up a telephone handset, first install the software that comes with it.
Next, connect the phone's base station to a standard phone socket and a USB socket on your PC.
Plug both the handset charger and base station into the mains. When asked if the phone can access Skype, select Allow > OK.
Read what our members have to say close
To save money on essentials and make buying decisions easy, you can't go past Consumer. We're proud to have over 65,000 members all enjoying our independent information online or in Consumer magazine.
Here's what some of them say...
"Just wanted to let you know that I find your site excellent! Easy to find my way around, everything at my fingertips - just a click away.
I only took out a 3 month membership as I wasn't sure but it is actually really easy to use and if I want it on paper I can print the
reports. Thanks again".
Denise Watkinson - Waitakere
"My mother (74) got a renewal letter from her insurance company for her car insurance, wanting $570. After reading
your article on car insurance, I contacted one of the companies you recommended, who quoted her $318 for the same
level of cover. I just wanted to stay thank you very much for your article, as it has saved my mother a substantial amount of money".
Adrian Lane - Kapiti Coast
"I've been a member to the magazine since 1997 and enjoy reading it a lot. I've found lots of helpful information on different issues...
Thank you for being so helpful".
Peter Kovalenko - Porirua
"I have been a member of the Consumer NZ for 20 or more years and have enjoyed much reliable advice.
I turn to their tests before making significant purchases".
Lyndal Print – Auckland
Join Consumer now and make your decisions easy on a huge range of products and services
- Over 500 reports, plus interactive tools and calculators
- Independent advice from NZ's trusted source of information
- Join over 65,000 members who help us get all NZers a fairer deal



