Mobile-phones-and-moisture-damage-hero

Consumers are being held responsible if their mobile phone gets "water damage". But what if they never got it wet?

Every week our advisers receive calls from people who've had "difficulty" with their mobile retailer, manufacturer or repairer ... over water damage. And our callers are adamant their phone's never got wet.

Highlights of this report


What's the problem?


Water corrodes the metal in a phone - and the phone malfunctions or dies Read more

Why does it happen?


How can you have moisture damage if you never got the phone wet? Read more

Your rights


The law says goods must be safe and durable Read more

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