- Online shopping isn't always cheaper - it depends on what you buy and whether your purchase attracts GST or customs duty.
- The internet is great for finding price comparisons but check out some real-world shops as well - they may be cheaper.
- Make sure the billing process is secure before buying (indicated by the "s" in the "https" part of the URL and a padlock or other icon on your browser). Check the site's privacy policy, and be wary if there isn't one.
- If you're not dealing with an internationally reputable online retailer (like Amazon) then who are you dealing with? Make sure the retailer has a physical address and telephone number listed on its website.
- If you're not sure about a purchase, try to find out beforehand how many steps are in the online billing process. We had to cancel accidental "orders" twice because the billing process finished earlier than we expected.
More information
- International Consumer Protection and Enforcement Network: www.econsumer.gov
- New Zealand Customs Service: www.customs.govt.nz phone 0800 428 786
- New Zealand Marketing Association: www.marketing.org.nz
Report by Luke Harrison
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