Your rights

  • You can choose any cab waiting at the taxi rank. You do not need to take the first in line.
  • A taxi driver may not refuse to take you just because you only want to go a short distance.
  • Taxi drivers should always take you to your destination using the shortest or most advantageous route. Sometimes drivers will take a different route because they have information about traffic or road works.
  • Your driver must get permission from you before they can allow other people to ride in the taxi with you.
  • All complaints made to a taxi company are recorded in a complaints register. If you are not satisfied with the level of service you receive, contact the taxi company directly. If the matter is serious or concerns criminal activity, you should contact the Police and the New Zealand Transport Agency.

What you can expect from the driver

Taxi drivers are required to have an area knowledge certificate for every area where they pick up passengers. This means your driver should have a good understanding of most areas they work in. Taxi drivers may occasionally refer to a map or GPS to find less well-known addresses. Your driver should also have a working knowledge of English.

You can expect your driver to act in an orderly and civil manner, drive safely at all times and to provide a clean, safe vehicle for your journey. A taxi is a workplace - smoking is not permitted by either you or the driver.

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