- Travel companies must accurately advertise their prices. Relying on scanned copies of tour brochures isn’t acceptable for website prices unless the brochure price applies.
- Ask for an accurate price from the agent or tour operator. Get it in writing.
- Ask what surcharges might apply and how they will be calculated. Find out what notice you will be given if a surcharge is to be imposed and whether you can avoid it by paying earlier.
- Travel agents should insist that tour operators they represent have advertising material that’s clear and fair.
- If you have a problem with a tour you booked through an agent, take it up with the agent. If it’s a member of TAANZ it has a duty of care to you. Don’t be fobbed off by the agent telling you to “take it up with the tour operator”.
More information
- Travel Agents Association of NZ: www.taanz.org.nz
More from consumer.org.nz
Report by Susan Guthrie.
Read what our members have to say close
To save money on essentials and make buying decisions easy, you can't go past Consumer. We're proud to have over 65,000 members all enjoying our independent information online or in Consumer magazine.
Here's what some of them say...
"Just wanted to let you know that I find your site excellent! Easy to find my way around, everything at my fingertips - just a click away.
I only took out a 3 month membership as I wasn't sure but it is actually really easy to use and if I want it on paper I can print the
reports. Thanks again".
Denise Watkinson - Waitakere
"My mother (74) got a renewal letter from her insurance company for her car insurance, wanting $570. After reading
your article on car insurance, I contacted one of the companies you recommended, who quoted her $318 for the same
level of cover. I just wanted to stay thank you very much for your article, as it has saved my mother a substantial amount of money".
Adrian Lane - Kapiti Coast
"I've been a member to the magazine since 1997 and enjoy reading it a lot. I've found lots of helpful information on different issues...
Thank you for being so helpful".
Peter Kovalenko - Porirua
"I have been a member of the Consumer NZ for 20 or more years and have enjoyed much reliable advice.
I turn to their tests before making significant purchases".
Lyndal Print – Auckland
Join Consumer now and make your decisions easy on a huge range of products and services
- Over 500 reports, plus interactive tools and calculators
- Independent advice from NZ's trusted source of information
- Join over 65,000 members who help us get all NZers a fairer deal
from just $28
Previous: Low advertised prices
