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Online subscriptions & billing

Subscribing to consumer.org.nz

  • Go to our online subscriptions page.
  • Follow the instructions for joining. Select a subscription payment option, (annual auto-renewing, quarterly auto-renewing, premium or magazine subscriber upgrade). Enter your name and contact details, your credit card details and choose a username and password.
  • Read and accept our Terms and Conditions.
  • You'll then be given a chance to review your details before submitting your order.
  • Your order will be processed immediately, and you'll receive a confirmation, on screen and via email. You'll then have full access to all the resources on the site.

Renewing your subscription to consumer.org.nz

All our online subscriptions are auto-renewing. That means you don't need to do anything to renew. Your subscription payments will be automatically debited from your nominated credit card account until you tell us you wish to change or cancel.

For annual, quarterly and premium subscriptions, we'll send you an email at least 2 weeks before each auto-renewal is due, reminding you that the payment will be processed.

We do not send email reminders for monthly subscriptions.

Billing cycles explained

Your first payment is debited from your credit card when you complete the subscription process. (Note that when we have a free trial offer, the first payment is debited at the end of the free trial period, unless you have cancelled your subscription during the free trial.)

Subsequent charges are debited according to your subscription type:

  • Monthly Auto-Renewing
    Example: If you subscribe on June 10, the due date for your next payment is July 11.
  • Quarterly Auto-Renewing
    Example: If you subscribe on June 10, the due date for your next payment is September 11.
  • Annual Auto-Renewing
    Example: If you subscribe on June 10, 2004, the due date for your next payment is June 11, 2005.

Cancelling your consumer.org.nz subscription

You can cancel your subscription to consumer.org.nz at any time.

To do this:

  • Go to the "My Consumer" page (if you are not already logged in, you will be asked to do so).
  • Click on the "Cancel your consumer.org.nz Subscription" link, and follow the simple instructions.

We do not give refunds for cancelled online subscriptions. When you cancel, your access to consumer.org.nz continues until the end of your current paid up period. (See our Terms & Conditions for more information.)

How to review and update your account information

When you become a consumer.org.nz subscriber you have an online account with your name and contact details, and username/password information. As part of our Terms & Conditions, you are responsible for keeping this information up to date.

You can review and update your account information at any time.

To do this:

  • Go to the "My Consumer" page (if you are not already logged in, you will be asked to do so)
  • This page provides a summary of your account information
  • From this page, you can update your name and contact details, change your password, provide us with new credit card details, and cancel your subscription.

We do not store your credit card details online. Credit card details required for on-going payments are transferred to the Consumer NZ offline subscription database using a secure transfer mechanism - see Security for more information.

Upgrading your print subscription

If you subscribe to Consumer magazine, you can upgrade to a premium consumer.org.nz and magazine subscription at a special discounted price.

To do this:

  • Go to the upgrade offer page.
  • Enter your current Consumer magazine subscription number. (Help is provided on how to locate this number.)
  • Continue with the standard joining procedure...
  • Enter your name and contact details, your credit card details and choose a username and password.
  • Read and accept our Terms and Conditions.
  • You'll then be given a chance to review your details before submitting your order.
  • Your order will be processed immediately, and you'll receive a confirmation, on screen and via email. You'll then have full access to all the resources on the site.