Consumer New Zealand's Executive Team is responsible for the day-to-day running of the organisation.

Sue Chetwin

Chief Executive

Sue joined Consumer in April 2007 after more than 25 years in print journalism. Sue was formerly the Editor of Sunday News, Sunday Star Times and the Herald on Sunday. She says there are strong parallels between consumer advocacy and journalism. Her key role is to ensure Consumer remains relevant and an important part of Kiwi lives.

Sue oversees all of Consumer’s operations including publishing the magazine and our website, and the increasingly important contracts business. She is also the public face of the organisation. Sue is a director of the Banking Ombudsman Scheme, an alternate on the Electricity and Gas Complaints Commission and a member of the Electricity Authority Retail Advisory group.


Karen McDonald

Marketing and Business Development Manager

Karen first joined Consumer in 2007 and is now on her second stint with us, returning in 2012. Karen is responsible for sourcing funding for key business development projects and manages the ‘Consumer Recommends’ product endorsement programme. She also oversees the Consumer NZ marketing programme, PR and customer-service activity with the aim of maximising revenue from membership and sales to support our research, testing and advocacy programme.


Mark Hughson

Financial Controller

Mark joined Consumer in early 2010. He is responsible for financial management and reporting, including budgeting, forecasting, statutory reporting and internal reports for the management team and the board. Mark also looks after our member database and manages insurance, payroll, investments, contracts and audit functions.


Scott Feehan

Information and Technology Manager

Scott has been a Consumer member for many years and joined us in January 2010. He is responsible for managing our technology infrastructure, website strategies and developments. Scott has a mix of experience having worked in the financial and advertising sectors, including 10+ years managing technology and web site initiatives. Scott has a keen interest in website usability, cloud based solutions and is an active social media user, particularly Twitter.

Scott’s favourite web services include – Trello, Evernote, Basecamp, Tweetdeck and Liveplasma. Favourite apps include Trade Me, Cricinfo, Air New Zealand, Pandora, Untappd, Yelp and Flightradar24.