Executive team

Meet the folk who make us tick.

Consumer New Zealand’s Executive Team is responsible for the day-to-day running of the organisation.

Jon Duffy

Chief Executive

Jon Duffy, Consumer NZ Chief Executive.

Jon has made a career of fighting for consumers. He has a deep interest in sustainability and the environmental impacts of consumption, data ethics and promoting equity. Jon was previously the Assistant Privacy Commissioner, Head of Trust & Safety at Trade Me and worked as a Senior Investigator at the Commerce Commission. Jon is also the Deputy Chair of Netsafe.

Contact: jon@consumer.org.nz

Karen McDonald

Deputy Chief Executive
Head of Business Development

Karen sm

Karen has been with Consumer NZ for almost 10 years and has been Deputy CEO for four and a half. She’s passionate about ensuring Kiwi consumers get a fair deal. She works across the organisation to identify opportunities to generate revenue to support Consumer. This includes seeking government agency funding, donations and grants to assist Consumer’s research, testing and advocacy programmes. She chairs the New Zealand Ecolabelling Trust which administers Environmental Choice, the government’s eco-labelling programme.

Contact: karen@consumer.org.nz

Julie Saunders

Financial Controller

Julie sm

Julie joined Consumer in July 2015. She is responsible for financial management and reporting, including budgeting, forecasting, statutory reporting and internal reports for the management team and the board. Julie also looks after our member database and manages insurance, payroll, investments, contracts and audit functions.

Contact: julie@consumer.org.nz

Scott Feehan

GM Digital

Scottf sm

Scott was a Consumer member before joining us in January 2010. In his current role, he oversees our technology infrastructure, website strategies and developments. Scott has a mix of sector experience having worked in advertising and the financial markets. He has a keen interest in website usability and cloud-based solutions.

Contact: scottf@consumer.org.nz

Jessica Wilson

Head of Research


Jessica joined Consumer in 2008 as a writer. In her current role, she works with a dedicated group of staff responsible for the organisation’s investigations and campaigns. The research group also includes Consumer’s expert advisers who respond to over 4000 member inquiries on consumer-related issues each year.

Contact: jessica@consumer.org.nz

Paul Smith

Head of Testing

Paul sm

Paul Smith manages Consumer’s product test programme. He has spent most of his career pushing user-focused quality into the design and manufacture of cars in the UK, and educating design engineers of the future in New Zealand. Paul wants Consumer’s independent tests to empower people to make informed purchase decisions. He’ll only be satisfied when he rids the world (or at least New Zealand) of underperforming, poorly designed products.

Contact: pauls@consumer.org.nz

Bex Robinson

Head of Marketing

Bex exec1

Bex joined Consumer in January 2019, bringing with her 10 years of digital and marketing experience. She is responsible for developing and leading the implementation of our marketing strategy. Bex is a great supporter of our work and is enthusiastic about exploring different ways to engage with our members and supporters.

Contact: bex@consumer.org.nz