Meet the folk who make us tick.
Consumer New Zealand’s Executive Team is responsible for the day-to-day running of the organisation.
Sue has been the chief executive for nearly 13 years. She joined in 2007 after more than 25 years in print journalism. She has at various stages edited all the country’s Sunday newspapers.
Sue oversees all of Consumer’s operations – from the website and magazine production to advocacy campaigns and business programmes. Sue is often in the media representing Consumer. Her key role is to ensure Consumer remains relevant and an important part of Kiwi lives. She is a member of the Banking Ombudsman Scheme, the Financial Markets Authority and is currently chairing a review of the .nz domain names space for InternetNZ.
Head of Business Development
Karen has been with Consumer NZ for almost 10 years and has been Deputy CEO for four and a half. She’s passionate about ensuring Kiwi consumers get a fair deal. She works across the organisation to identify opportunities to generate revenue to support Consumer. This includes seeking government agency funding, donations and grants to assist Consumer’s research, testing and advocacy programmes. She chairs the New Zealand Ecolabelling Trust which administers Environmental Choice, the government’s eco-labelling programme.
Julie joined Consumer in July 2015. She is responsible for financial management and reporting, including budgeting, forecasting, statutory reporting and internal reports for the management team and the board. Julie also looks after our member database and manages insurance, payroll, investments, contracts and audit functions.
General Manager – Business
Derek joined Consumer in April 2015 to continue his successful career in the field of endorsement marketing. Derek also has significant experience in the Banking and Finance sector having spent many years in that industry, including two years at the Commerce Commission dealing with CCCFA and FTA legislation. Derek heads up the Consumer Trusted and Consumer Recommends programmes for Consumer, as well as the Top Brand and People’s Choice accreditations. This includes having a high level of interaction with businesses to help them make the most of endorsements and promote exceptional customer experiences.
Derek is passionate about the impact endorsements have on both consumers and businesses.
Scott has been a Consumer member for many years and joined us in January 2010. He is responsible for managing our technology infrastructure, website strategies and developments. Scott has a mix of experience having worked in the financial and advertising sectors, including 10+ years managing technology and website initiatives. Scott has a keen interest in website usability, cloud-based solutions and is an active social media user, particularly Twitter.
Head of Research
Jessica joined Consumer in 2008 as a writer. In her current role, she works with a dedicated group of staff responsible for the organisation’s investigations and campaigns. The research group also includes Consumer’s expert advisers who respond to over 4000 member inquiries on consumer-related issues each year.
Head of Testing
Paul Smith manages Consumer’s product test programme. He has spent most of his career pushing user-focused quality into the design and manufacture of cars in the UK, and educating design engineers of the future in New Zealand. Paul wants Consumer’s independent tests to empower people to make informed purchase decisions. He’ll only be satisfied when he rids the world (or at least New Zealand) of underperforming, poorly designed products.