Do Not Knock campaign

Since we launched our Do Not Knock campaign in November, we’ve distributed more than 120,000 Do Not Knock stickers. The campaign is targeting dodgy door-to-door traders, a cause of regular complaints.

Our co-ordinator Aneleise Gawn says feedback on the campaign has been extremely positive.

“We’ve had requests for stickers from people all around the country who are fed up with the sales tactics used by these traders. The Do Not Knock stickers give consumers a simple way to tell these sellers they’re not welcome,” she says.

Our recent article about Vivint, a company selling home alarm systems door-to-door, reports recent complaints about its hard-sell tactics. The company is now being investigated by the Commerce Commission.

We've also published an article by Catriona MacLennan on mobile truck shops. Catriona’s article highlights the sales methods used by these companies, which target low-income communities.

Play Fair campaign

We launched our Play Fair campaign last month ahead of the long-awaited ban on unfair contract terms.

Companies were given generous notice of the ban to give them time to review their contracts and remove unfair terms. But there’s little evidence that happened. Our Play Fair campaign is aimed at exposing companies that continue to use unfair terms.

The ban applies to unfair terms in standard-form consumer contracts – the non-negotiable, pre-written terms and conditions used by electricity retailers, telcos, finance providers, pay-TV operators and many other companies.

We’ll be targeting any contract that uses terms which unfairly privilege the seller over the buyer. In our sights are terms that give the company unilateral rights to vary the contract, the goods or services supplied, or even the price without giving the consumer chance to opt out.

What you can do:

  • If you’ve been given a contract you think contains an unfair term, let us know. Send a copy to us at playfair@consumer.org.nz
  • Let the company know you think the term is unfair. You can also make a complaint to the Commerce Commission.
  • Tell your family and friends they don’t have to put up with unfair terms and let them know about our campaign.