Campaigns   rights hero default

Auckland rest home investigated

An Auckland rest home has been investigated following information passed on to the Ministry of Health by Consumer.

×

Choose what’s right for you with confidence

Join today and get instant access to all test results and research.

The ministry’s investigation of Forrest Hill Continuing Care Complex, which provides rest home and hospital-level care, found the facility didn’t have a registered nurse on duty on all shifts for a period over November and December last year. Registered nurse cover is mandatory for all facilities providing hospital care.

The investigation also found instances where caregivers were carrying out the work of a registered nurse and administering medications. The rest home has been told to cease this practice.

The investigation stemmed from information given to Consumer, which we believed required action. The ministry found the complainant’s concerns about registered nurse cover were substantiated but didn’t find evidence to substantiate other complaints about lack of staff training and infection prevention.

If you have concerns about a rest home, contact us. We’re compiling a free list of homes that have had complaints investigated by the Health and Disability Commissioner, Ministry of Health, a district health board or coroner.

More from consumer.org.nz

  • Rest homes - our report, checklist and ongoing list of homes investigated

[

×

Password reset.

Thanks for requesting to reset your password. We've sent you an email with instructions on what you need to do. If you haven't received the email within the next five minutes please call us on 0800 266 786.

Thanks

We just need to verify that this email address belongs to you. Please check your inbox. There should be a message from us where you can verify and activate your account.