Survey
16 June 2021
Bank satisfaction survey 2021
One local bank stands out for customer satisfaction this year.
Our annual survey found 64 percent of consumers were very satisfied with their bank’s service. But one Kiwi-owned bank was miles ahead of the pack.
Satisfaction ratings
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Full results
Complaints rise
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- Heaps of buying advice so you can choose with confidence
- Independent reviews of thousands of products and services
- Personal advice an email or phone call away on our advice line (members only).
How banks are perceived
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