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Recall: Canon PowerShot SX50 HS

Recall: Canon PowerShot SX50 HS compact digital camera


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The problem

The rubber in the viewfinder of some of some of these cameras may turn white after a short period of time. If this happens it indicates that a type of zinc (zinc bis) is present in the rubber. High temperatures and high humidity may contribute to the chemical reaction that causes the rubber to turn white.

  • Zinc bis may cause an allergic reaction such as a rash when it comes into contact with the skin of sensitive people.
  • If your eyes make contact with the substance, symptoms such as red eyes may develop.


Some Canon PowerShot SX50 HS compact digital cameras produced between 1 September and 15 November 2013. Affected cameras have these characteristics in their serial number:

  • The first and second digits from the left in the serial number are "69", "70" or "71" and the sixth digit is "1".

(Example serial numbers of cameras that may be affected)
“69xxx1xxxxxx”, “70xxx1xxxxxx”, “71xxx1xxxxxx” (‘x’ can be any number)

What to do

If you own one of the affected cameras contact Canon customer support to have the camera inspected. The rubber section of the viewfinder will be replaced free of charge on affected cameras.

If you have come into contact with the rubber part of a viewfinder that has turned white, wash your hands and rinse your eyes with water as a precaution. Seek medical advice if symptoms develop.


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