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19 February 2018

Consumer NZ sunscreen complaint results in action

Manufacturer Johnson & Johnson has agreed to only sell sunscreens that meet the joint Australian and New Zealand standard.

A Consumer NZ complaint about a sunscreen that failed to meet its label claims has resulted in manufacturer Johnson & Johnson agreeing to only sell products that meet the joint Australian and New Zealand standard.

The decision comes three years after Consumer NZ found the company’s Neutrogena Sensitive Skin SPF60+ sunscreen failed to provide the very high protection it claimed.

As a result of its findings, Consumer NZ lodged a complaint with the Commerce Commission.

The commission’s investigation resulted in Johnson & Johnson signing court enforceable undertakings that all its products will now meet the voluntary standard.

Consumer NZ chief executive Sue Chetwin said she’s pleased with the outcome but wants all manufacturers to meet the sunscreen standard.

“We’ve been campaigning for a mandatory standard for years. In a country with one of the highest rates of skin cancer in the world, it’s not good enough that sunscreens can be sold that don’t meet their label claims,” Ms Chetwin says.

This isn’t the first time Consumer NZ has found differences between its test results and manufacturers’.

In Consumer NZ’s 2017 sunscreen test, six products didn’t meet the SPF claimed on the label. Two other products were taken off the market because they failed to provide the protection claimed.

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