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Consumer and Hoed team up

It’s exciting times for our Consumer Trusted programme. We’ve just partnered with Hoed Mystery Shopping, a NZ-based customer experience management company.

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Hoed will undertake the mystery shopping element of our process, including store visits, calls to call centres and mystery shopping of service providers.

It means that we can be confident our Consumer Trusted businesses continue to meet the Consumer Trusted Code of Conduct.

The accreditation process is robust and once accredited we monitor each business via mystery shopping, feedback on our website and tracking of any complaints that come through to the Consumer NZ advisory service.

Businesses commit to the Code of Conduct, but we keep an eye on them to ensure they continue to deliver exceptional customer service.

This gives our members and all customers of our Consumer Trusted businesses an extra level of confidence they are shopping with a business that will deliver on the eight principles of our Code of Conduct and deliver a service beyond the minimum standards of consumer law.

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