Where you can and can’t shop during alert level 3.
Here’s what you need to know about services available during alert level 3. Level 3 kicked in at 11.59pm, Monday, 27 April 2020 and will be in place for at least two weeks.
There’s no change here. At level 3, the only stores you can enter are supermarkets, dairies, pharmacies and petrol stations.
Physical distancing rules still apply. For dairies and petrol stations, this means they need to continue to operate a “one-in one-out” policy.
Other retailers can operate provided they can do so in a “contactless way”. This means taking online and phone orders. Delivery or pick-up must also be contactless.
These rules apply to big box retailers as well as other traders such as bookshops, clothing stores and garden centres.
All stores will be able to re-open under alert level 2.
Stores such as Bunnings, Mitre 10 and PlaceMakers can stay open to trade customers but can only offer contactless delivery and pick-up for retail customers.
Yes. You can order appliances – and any other consumer goods – online and get them delivered. Many retailers have geared up to do this.
Cafes and restaurants can offer contactless delivery, and pick-up of food and non-alcoholic drinks. They can also operate drive-throughs. But there’s no sit-down dining as they can’t allow food to be eaten on their premises.
Food delivery services such as Delivereasy and Uber Eats will also be able to operate under level 3.
Services such as My Food Bag (which deliver food that’s not pre-cooked) will continue to operate.
Liquor stores will only be able to offer contactless pick-up and delivery (provided their liquor licence allows delivery).
Stores in licensing trust areas where there’s nowhere else to buy alcohol can open their doors but must operate a “one-in one-out” policy.
Yes. Self-service laundries will remain open. However, the 2m physical distancing rule must be used.
Gyms and other exercise facilities must remain closed until alert level 2. We expect gyms to be putting membership fees on hold as customers can’t use the facilities.
Most bank branches will remain closed. Some will open for limited hours one to two days a week – check your bank’s website for details. Key banking services are available – this includes ATMs, phone and online banking.
Insurance companies will continue to operate. If you need to contact your insurer, call or email the company.
Mechanics can open under level 3 provided they don’t have any physical contact with customers. This is likely to mean arranging pick-up and delivery of your vehicle.
Yes. Tradies can do in-home repairs provided it’s safe to do so. They must keep a 2m distance from those in the house.
Rubbish collection will continue but recycling is likely to be on hold. Check your council’s website to see if recycling is being collected at level 3.
Unfortunately, libraries will remain closed under level 3.
No. Hairdressers can’t open or go to people’s homes to cut hair.
No. Movie theatres and other entertainment venues won’t be able to open until alert level 2. When they open, they’ll have to comply with physical distancing and other rules, such as having no more than 100 people indoors.
Animal and pet care services can only open under alert level 2.
Posties are still on the beat delivering mail.
NZ Post says some of its retail outlets will re-open at level 3 and offer standard NZ Post products and services. You’ll need to check the NZ Post Store locator tool for details of which outlets are open.