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Fair insurance

Why we need to fix the insurance market.

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Maurice M.
22 Aug 2021
We are fine with FMG

They have always been great to deal with. No pressure at all to switch to them when we enquired but were lower cost than State for our rental property when we had it. Quick to answer phone and New Zealand accents. No problems with speed of response and paying for repairs. They did recently slip up on our change of address, completely admitted it, then gave us a handsome credit. And, the profit stays in New Zealand.

Amarjitmadan
04 Mar 2021
MISSING CUSTOMER CARE CENTRE

LANTERN NZ IS OUR COMPANY FOR CONTENTS AND CAR

TRIED PHONING THEM TWICE YESTERDAY AND AFTER FRUSTRATING WAIT WITH COMMENT HAD TO DISCONNECT BOTH TIMES AND SAME TODAY
“THE STAFF ARE BUSY ATTENDING OTHER CUSTOMERS PLEASE CONTINUE TO HOLD AND WE WILL BE WITH YOU SHORTLY “ WAIT HOW LONG. WHY NO WAITING NUMBER AND NO CALL BACK

YESTERDAY I FOLLOWED UP WITH AN EMAIL AND RECEIVED AN AUTOMATED REPLY
IT MAY TAKE UP TO 15 DAYS AND
IF IT IS URGENT TRY CALLING ON PHONE
I THINK THEY INSTEAD SHOULD TRY REACHING THE MOON
VERY POOR SERVICE,
REGARDS,
AMARJIT

TO OTHER

Barbara E.
26 Jul 2020
Car Insurance

The only trouble I've had with my insurer is when my car was hit from behind when I stopped at a pedestrian crossing. The other driver asked me why I stopped too quickly - he'd been too close behind me for a while. Had suspicions about his character by his aggressiveness, so reported the accident to the police. Then my insurer said I would have to pay the excess! I said it wasn't my fault and had reported it to police. I think they (insurer) already decided he was not going to pay up because he was uninsured, and put the burden on me. I rang the police back and after talking with them - they said that the insurer had to pay - and I should not have to pay the excess. Called insurer back, told them what police said and lo and behold - I was off the hook for excess! Just an example of how they will try to get out of whatever they can.

Melva L.
24 Jun 2019
and the worst insurer of all... EQC!

having paid for full insurance cover on her house, she has a earth slip in the basement. The EQC paid out $27K (take it or leave it) for repairs that will cost $45K. Her insurer will not top up the difference. Neither EQC nor her insurer care that she is being so poorly covered despite her full cover and perfect payment of the premiums. In fact her insurer threatened that if she did not drop her challenge then they would note issues on the cover that would cause trouble for her in the future! Really appalling.

Paul U.
24 Jun 2019
A Matter of Trust

Kiwis should be very careful when purchasing travel insurance, particularly travel insurance through Australian company Flight Centre as agents for CoverMore which is really Zurich Australia Ltd. Zurich is notorious world wid
e for declining to pay, ignoring, stalling and delaying claims through a variety of administrative and bureaucratic ruses. The lack of proper governance and regulation is exemplified by the failure of the Insurance and Financial Services Ombudsman to properly hold the insurer to account by meekly accepting week and pathetic assertions as facts. BEWARE. I spend many thousands annually on insurance. I'll be asking my property and marine brokers just who is the ultimate insurer in future. If it is Zurich Australia I'll change, it's not just a matter of price, it's a matter of trust.

Paul Unger, Napier.

Previous member
25 Jul 2020
Flight centre should not be selling

I have experienced flight centre staff making mistakes & errors, Then not admitting to or taking on board learning or that the they have made mistakes, their management do not hold them to account. All of this ensures that offen flight centre selling in travel insurance is often no more than $ collection with often no guarantee that the customer has good and proper cover for what they think they have purchased...
Likely for flight centre this is never found out... as most insure is not claimed against...

Katherine H.
14 Sep 2018
Insurance

I have just had a 43% increase across the whole policy for Landlords insurance. The only disclosure I have been given is that the EQC cover increased by 33%, but across the whole policy that only equates to a 5% increase. I cannot get an explaination for where the other 38% increase has come from. It turns out that this is across the board from all insurance suppliers, I could not get the policy premium down by switching suppliers. This in turn means that we will need to increase weekly rent